BIS certification for tax dept units

The Central Board of Direct Taxes (CBDT) and the Income-Tax Department have received the Bureau of Indian Standards certification under IS 15700:2005 for excellence in public delivery system. The certification was given after audit of the Directorate of Organisation and Management System (DOMS) and the Aayakar Sewa Kendra (ASK) unit at Pune, an official release issued by the CBDT said. DOMS is the nodal agency for implementation of the Sevottam scheme of the I-T department. ASK is a one-stop computerised centre for the taxpayers to obtain services promised by the department in its Citizens Charter in a time bound manner. The first ASK was inaugurated in Pune on May 18, followed by two more ASKs at Kochi and Chandigarh. IS 15700:2005 requires a public service organisation to demonstrate its ability to consistently provide effective and efficient service that meets customer and applicable legal, statutory and regulatory requirements. It aims to enhance customer satisfaction and to continually improve its service and service delivery process. – www.thehindubusinessline.com